Our Case Managers provide a holistic approach to the child or young person in your care and all members of your caring household through a care team approach.
The voice of the child is central to what we do: “To tell someone if l am unhappy and have a worker who is there for me” through one on one time between the case manager and child.
Case Managers assess and plan to meet the needs of children and young people through the Looking After Children Framework. This includes overseeing referrals, cultural support planning, promoting contact, court reports, case administration, carer supervision and building relationships with the child and young person.
Our national Thriving Families carer strategy is delivered through portfolio management to continually improve the carer household experience.
Community building, induction processes, resources, training and development, communication, intake and respite, ensures we set all caring households up for success.
This also includes conducting annual reviews and ensuring all compliance checks are up to date and ongoing reviews with carers of placement profile and ‘agreed placement matches’.